Refund Policy

We want you to order with confidence. Here's exactly how refunds work.

If an order fails, or only partially delivers, we refund automatically. A failed order is refunded in full; a partial order is refunded pro-rata for the undelivered amount. Refunds go to your Hclout balance for instant re-use, and can be withdrawn on request.

If an order hasn't been sent to a provider yet, you can cancel it for a full refund from your order page or by contacting support.

Once a service has been delivered as described, it can't be refunded, since the work is done and can't be reversed. If quality drops (for example followers dropping off), use the refill option where the service supports it.

A refill is checked against the exact username or link the order was placed with. If that profile has since been renamed, we have no way to confirm the new one is the same account, and the refill cannot be issued. Change your username before ordering rather than after, and tell support first if it has to change mid-delivery.

Please contact support before opening a dispute, almost every issue is solved faster that way. Fraudulent chargebacks may result in an account ban.

Reach us any time through support with your order id.